Reading up on service design research

Reading time: 2 – 3 minutes

For fun on holiday, I started reading recently-published service design dissertations that are openly available on the internet. I owe Johan Blomkvist a debt of gratitude for the picture he published on Twitter that got me started:

Here is the list the studies I am exploring, including  some suggestions from Fabian Segelström , in alphabetical order:

Blomkvist, J. (2014). Representing Future Situations of Service: Prototyping in Service Design Linköping Studies in Arts and Science, Dissertation No.618. Linköping, Sweden: Linköping University Electronic Press.

Lee, J.J. (2012). Against Method: The portability of method in Human-Centered Design. PhD Dissertation. Helsinki, Finland: Aalto University.

Secomandi, F. (2012). Interface Matters: Postphenomenological perspectives on service design. PhD thesis. Delft, Netherlands. Delft University of Technology.

Segelström, F. (2013). Stakeholder Engagement for Service Design: How service designers identify and communicate insights. PhD thesis. Linköping, Sweden: Linköping University Electronic Press.

Vaajakallio, K. (2012). Design Games as a tool, a mindset, and a structure. PhD Dissertation. Helsinki, Finland: Aalto University.

Wetter-Edman, K. (2014). Design for Service: A framework for articulating designers’ contribution as interpreter of users’ experience. PhD thesis. Gothenburg, Sweden: ArtMonitor University of Gothenburg.

So far I have read Blomkvist, whose kappa on methodology was extremely helpful, and Segelström, whose studies on design ethnography  and participant observation of service design practice  helped me better distinguish anthropological and design ethnography  and offer a very useful process description for how service design consultancies work in practice. I will share more thoughts in the coming weeks..

Thanks to Jeff Sussna for pushing me to compile this list. If you know of any other cutting edge researchers in the field, please let me know.